General FAQs

Can I change my mobile number?
If throughout your contract you decide you need a new number there are multiple things we can do for you:   You can renumber your line in which the networ...
Mon, 17 May, 2021 at 4:08 PM
Do I have warranty?
When you take a deal through Ice Communications your warranty lies with the brand itself, for example Apple and Samsung.   If you are having some handset ...
Mon, 17 May, 2021 at 4:08 PM
What is a line replacement and how does it work?
A line replacement occurs when you would like to move a number away whilst in a contractual agreement and replace the line which has moved away from your ag...
Mon, 17 May, 2021 at 4:08 PM
How to stop a Spam Text
If you are receiving spam text messages or calls on any network you can stop these by texting 7726, state the number that has texted or called you and this ...
Mon, 17 May, 2021 at 4:08 PM
What is a spend cap and what does it do?
A spend cap is essentially a safety net of money in which you can apply to individual numbers or your full account.   For example you can place a £5.00 sp...
Mon, 17 May, 2021 at 4:08 PM